Shipping

1. Will you ship my order without payment?

Unless you have used a PO, your order will not be shipped without full payment.
We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order.
We will always contact you if there is a problem.

 2. When will I receive my order?

Your order will ship to you in approximately 2 weeks or less from the date of your order.
Note: Please allow 2-4 additional days for delivery.  We cannot ship to PO boxes.

3. Do you accept special shipping requests?

In some cases, yes. Contact customer service with your order number.

4. Can I ship my order internationally?

Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number.
We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays.
The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination.
Please check with your local post office or customs office if you have not yet received your package.
Please Note: International orders may also be required to pay additional duty fees depending on the country of destination.
Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package
(or have a package returned to the United States) that is stuck in customs.

Payment

1. Will you ship my order without payment?

Unless you have used a PO, your order will not be shipped without full payment.
We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order.
We will always contact you if there is a problem.

2. Can I use a credit card to pay for my order?

Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment.
Please submit accurate information; the billing address you enter must match the address your credit company has on file.
Your order will not be processed without good credit card information.

 Guarantee    

 Our guarantee is simple.
We 100% guarantee, that if your order is not what you approved, arrives after your event or the product(s) is flawed, we will repair, replace or refund you right away.

Please notify us within ten (10) days of delivery of items.

 Orders

1. Will you ship my order without payment?

Unless you have used a PO, your order will not be shipped without full payment.
We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order.
We will always contact you if there is a problem.

2. Why does my order status say “Pending Auth”?

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system.
If we need any additional information from you in regard to your order, we will contact you via phone or email.

3. Can I reorder a design I have previously ordered?

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

4. How do I add notes to my order?

In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.

5. Can I add more garments once my order has been placed?

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better.
We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders.
Adding shirts may delay the production time of your order.

Products

1. Can I reorder a design I have previously ordered?
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

2. How do I choose different garments?
In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options.

2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.

3. Where can I find a sizing chart?
Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.

Men’s
Size    XS    S    M    L    XL    2XL    3XL    4XL    5XL    6XL
Chest    30-32″    34-36″    38-40″    42-44″    46-48″    50-52″    54-55″    57-58″    60-61″    63-64″
Length    25″    27″    29″    30″    31″    33″    34″    35″    36″    37″

Junior Fit Ladies – Slim cut through body and sleeves. Fitted shirt.

 Size    S    M    L    XL    XXL    Plus 1X    Plus 2X
Chest    28″    30″    32″    34″    36″    41″    46″
Length    25″    26″    27″    28″    29″    30″    31″

Youth

Size    XS (2-4)    S (6-8)    M (10-12)    L (14-16)    XL (18-20)
Chest    27″    31″    34″    36″    40″
Length    18″    20.5″    24″    26″    27.5″

Artwork

1. Can I reorder a design I have previously ordered?
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

2. How do I delete designs from my account?
Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu.
From here you can select a design and click the red “REMOVE” link to remove the design.

3. When I upload artwork, there is a box box behind the artwork. How do I make the box disappear?
The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. If this is not an option,
please add a note from the shopping cart saying you would like our artists to remove the box for you.

4. How do I edit a design in my account?

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu.
From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.

5. How can I upload my own image?

In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.

Pricing

1. How do I get a quote?

Once you have finalized your design and are ready to place an order, simply click on the green “ADD TO CART” button.
Enter the quantities and sizes you would like and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart

Printing

1. How do I get my artwork to be a left chest design?

In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four
(4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.

2. How do I add names and numbers?

In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link.

This opens a window that will allow you to add player names and numbers.

3. How do I design on the back of a garment?

In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.

4. How do I create a shirt without using your design templates?

Go to the Design Studio. Begin by clicking the “ADD TEXT” button or the “CLIP ART” button.
You can now create a custom garment using our wide selection of fonts and clip art.